Tyler Gordon

Web Developer & Business Management Professional

Entrepreneurial business professional and full-stack developer with over 10 years of experience in management, customer service, and technical support. Proven track record of leading teams, optimizing operations, and building digital products, websites, and brands that enhance customer experiences and support business growth.

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Tyler Gordon

About Me

Results-driven business professional, entrepreneur, and technology innovator with more than 10 years of experience leading operations, managing teams, and delivering exceptional customer experiences across veterinary healthcare, technical support, and service-based industries. Proven ability to streamline processes, improve operational efficiency, and build lasting client relationships while driving business growth.

Combining a strong foundation in business management with a passion for technology, I have expanded my expertise into full-stack web development, SaaS product development, and digital brand strategy. Skilled at bridging the gap between business objectives and technical solutions, I specialize in creating scalable web applications, optimizing user experiences, and developing innovative products that solve real-world problems. Known for adaptability, strategic thinking, and a hands-on approach to execution, I thrive in fast-paced environments where technology and business intersect.

Professional Experience

2026 – Present

Developer Operations Manager

Meteorbyte Software, Orlando, FL

  • Lead developer operations for Meteorbyte Software, owning the build, deployment, and maintenance of company and client web properties from development through production.
  • Design and code websites and web applications end to end — responsive frontends and the backend APIs, databases, and integrations that power them.
  • Rebuilt and maintain MeteorbyteSoftware.com and product marketing sites, keeping them fast, mobile-first, and search-optimized.
  • Build internal tools, including a leads admin and marketing dashboard backed by live product data, to give sales and leadership real-time visibility.
  • Manage deployment pipelines, version control, hosting, DNS, and cloud infrastructure, keeping releases reliable and production environments stable.
  • Run outbound email operations — campaign templates, sending infrastructure, and domain authentication (SPF, DKIM, DMARC) to protect deliverability.
  • Handle employee relations: support team members day to day, coordinate workloads and priorities, and resolve workplace issues fairly and promptly.
  • Serve as a primary point of contact for customers, gathering requirements, communicating project status, and resolving technical and service issues.
  • Translate business and customer needs into technical requirements and scoped project plans, bridging leadership, staff, and clients.
  • Document processes, standards, and runbooks so deployments, troubleshooting, and onboarding are repeatable across the team.
2018 – 2025

Business Operations Manager

Stockyard Animal Health, Brooksville, FL

  • Managed operations and $2.5M in annual revenue across two physical locations and an e-commerce platform with a team of 10 veterinary technicians.
  • Engineered and maintained the custom e-commerce platform (StockyardAnimalHealth.com), integrating secure payment gateways and reducing transaction processing errors to zero across $2.5M in annual billing.
  • Optimized staff schedules and clinical workflows through automated resource tracking, increasing daily patient throughput by 20% within 90 days.
  • Developed an automated inventory management system that cut stock waste by 15% and eliminated critical supply shortages across both physical locations.
  • Rebuilt the patient intake and vital sign collection protocol, shaving an average of 10 minutes off customer wait times and improving clinic service ratings.
2011 – 2018

Customer Success Manager

Primoris Services, Oviedo, FL

  • Directed customer success and transaction management for a high-volume processing portfolio, supervising 5 support specialists.
  • Resolved 95%+ of payment processing challenges by diagnosing root-cause database issues, preventing revenue leakage and streamlining multi-channel transaction flows.
  • Retained 90% of high-risk corporate accounts by restructuring the escalation path, cutting average resolution time for complex payment disputes by 25%.
  • Troubleshot and resolved 50+ recurring payment processor errors, leading to long-term workflow fixes that reduced technical payment friction by 30%.
  • Formulated and documented new customer support workflows, ensuring consistent onboarding and training of incoming support personnel.
2010 – 2011

Front of House Specialist

Steak N' Shake, Merritt Island, FL

  • Managed customer relations and front-of-house operations in a fast-casual dining environment serving up to 500 patrons daily.
  • Maximized dining room table turnover by 15% during peak weekend hours by designing an agile seating and zone-rotation system.
  • Resolved over 90% of guest complaints on-the-spot, boosting store service ratings and increasing repeat customer visits.

Web Development Projects

The Weekend Companies

theweekendcompanies.com

Holding company for my portfolio of bootstrapped software products — web development, fintech, veterinary telehealth, and agriculture media. A lean static site served from Cloudflare.

Holding Company Static Site Cloudflare
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The Weekend Web

theweekendweb.com

Web development agency building fast, modern, mobile-first sites for small businesses without agency pricing — from simple business sites to full-stack SaaS platforms.

Agency Next.js Cloudflare Pages
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Pawsitive Telehealth

pawsitivetelehealth.com

Multi-vet telehealth SaaS — each practice gets a branded booking page and QR code, clients join HD video visits in the browser, and vets are paid out automatically through Stripe Connect.

SaaS Telehealth Stripe Connect
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Credit 800

credit-800.com

AI-powered credit repair platform that analyzes credit reports, generates FCRA-compliant dispute letters, and builds a personalized action plan — with a simulator that shows how each step could move your score.

FinTech AI SaaS
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Stockyard Animal Health

stockyardanimalhealth.com

Veterinary telemedicine platform offering video consultations for farm and companion animals, featuring appointment scheduling and service information.

Telemedicine Healthcare Scheduling
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The Farmer's Herd

thefarmersherd.com

News and community platform for American farmers and livestock producers — national news, markets, and disease watch, plus member Q&A, scheduled publishing, and an automated weekly newsletter.

Publishing Community Next.js
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And many more...

I've brought a lot more websites and platforms to life. Reach out and I'd love to share what I've been building.

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Education

Bachelor's Degree

Organizational Management

Eastern Florida State College, Cocoa, FL

January 2022 - July 2024

Associate's Degree

AA

Valencia Community College, Orlando, FL

January 2013 - December 2016

Skills & Expertise

Web Development

HTML/CSS JavaScript TypeScript Node.js React Next.js Tailwind CSS React Native Expo Prisma REST APIs Payment Integration Stripe AWS (SES, S3, Lambda) Firebase Cloudflare Claude Gemini OpenAI

Technical

Microsoft Office Windows macOS iOS/iPadOS Android OS Teams Networking Technical Support Git & Version Control SQL & Databases CI/CD & Deployment DNS & Domain Management

Professional

Communication Problem Solving Team Leadership Training & Coaching Process Improvement Customer Service Project Management Financial Operations Inventory Management Client Relations Strategic Planning

Get In Touch

I'm always open to discussing new opportunities and connections. Feel free to reach out!

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