Tyler Gordon | Web Developer & Business Professional

About Me

I am a dedicated professional with a proven track record in web development, managing operations, leading teams, and delivering exceptional customer experiences. With a Bachelor's degree in Organizational Management and hands-on experience across web development, healthcare, retail, and logistics industries, I bring a unique blend of technical aptitude and interpersonal skills to every role.

My career has been defined by my ability to build modern websites, streamline processes, coach team members, and drive measurable improvements in efficiency and service quality. I thrive in fast-paced environments where problem-solving and clear communication are essential.

Professional Experience

Jul 2025 - Nov 2025

Learning Ambassador/Lead

Amazon, Cocoa, FL

Delivered comprehensive new hire training on safety protocols, standard work procedures, and company policies to groups of 3-5 associates
Coached associates on process improvement, quality, and productivity metrics, contributing to team performance
Partnered with Operations and HR teams to streamline training materials and improve learning retention
Conducted one-on-one coaching and refresher sessions to address performance gaps

Mar 2022 - Aug 2024

Practice Manager

Corecare Animal Wellness, Brooksville, FL

Managed billing and records, ensuring precise financial operations and smooth transactions
Coordinated vet techs and schedules, enhancing team efficiency and patient care
Ordered and managed inventory, maintaining optimal medication and supply levels
Streamlined practice operations, achieving measurable improvements in efficiency and care

Mar 2020 - Mar 2022

Patient Coordinator

Omni Healthcare, Titusville, FL

Coordinated patient appointments, secured authorizations, and assisted in medical procedures
Streamlined patient scheduling workflows while maintaining excellent communication standards
Managed multi-line phone systems and patient inquiries with professionalism

Apr 2013 - May 2018

Customer Service Representative

Primoris Services, Oviedo, FL

Resolved complex payment processing challenges through multi-channel support
Maintained exceptional customer satisfaction through proactive communication
Analyzed and troubleshot payment processor complications, implementing effective solutions

Web Development Projects

The Weekend Web

theweekendweb.com

Web development agency building custom websites for small businesses using modern technologies like React and Next.js, with mobile-first design and SEO optimization.

React Next.js UI/UX

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Chelsea's Pet Parlor

chelseaspetparlors.com

Professional dog grooming and spa service website featuring premium treatments, service listings, and online booking for a luxury pet care experience.

Business Site Responsive Booking

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Stockyard Animal Health

stockyardanimalhealth.com

Veterinary telemedicine platform offering video consultations for farm and companion animals, featuring appointment scheduling and service information.

Telemedicine Healthcare Scheduling

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Education

Bachelor's Degree

Organizational Management

Eastern Florida State College, Cocoa, FL

January 2022 - July 2024

Associate's Degree

General Studies

Valencia Community College, Orlando, FL

January 2013 - December 2016

Skills & Expertise

Web Development

HTML/CSS JavaScript TypeScript React Next.js Node.js Responsive Design

Technical

Microsoft Office Windows macOS iOS/iPadOS Android OS Networking Technical Support

Healthcare Systems

Allscripts AthenaHealth POS Systems

Professional

Team Leadership Communication Problem Solving Training & Coaching Process Improvement Customer Service

Get In Touch

I'm always open to discussing new opportunities and connections. Feel free to reach out!

[email protected] (407) 300-4042

Wray, GA